Suzhou Hoogo Construction Auxiliary Co., Ltd. and its global affiliates (hereinafter referred to as "Hoogo", "we", and "our") are well aware of the importance of privacy to you and will respect your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting personal information to Hoogo. This policy applies to Hoogo websites, products, and services that display or link to this privacy policy. Specifically, this website is operated by Suzhou Hoogo Construction Auxiliary Co., Ltd. (registered at Hoogo Headquarters Office Building, No.66 Chengtong Road, Xiangcheng District, Suzhou), which is the personal information processor for the personal information collected by the website.
This policy explains how Hoogo processes your personal information, but it may not cover all possible data processing scenarios. Information regarding the collection of specific data for products or services may be elaborated by Hoogo in specialized privacy notices or supplementary statements published for specific products or services, or in notices provided at the time of data collection.
Our purpose in formulating this policy is to help you understand the following:
1. How does Hoogo collect and use your personal information
2. How does Hoogo use cookies and similar technologies
3. How does Hoogo disclose your personal information
4. Your rights in personal information processing activities
5. How does Hoogo protect your personal information
6. How does Hoogo handle children's personal information
7. Third-party providers and their services
8. How can your personal information be transferred globally
9. How to update this policy
10. How to contact Hoogo
1. How does Hoogo collect and use your personal information
1.1 How Hoogo collects your personal information
Personal information refers to various information related to identified or identifiable natural persons recorded electronically or in other ways, excluding anonymized information. When you use Hoogo products and services or interact with us, we may collect your personal information. The specific types of data collected will vary depending on the products and services you use and the interactions you have with us. You are not required to provide personal information to Hoogo, but in some cases, if you choose not to provide it, Hoogo may not be able to provide you with relevant products or services, nor respond or solve the problems you encounter. Hoogo will only collect and use your personal information for the purposes stated in this statement. The personal information we may collect includes:
1.1.1 Information you provide to Hoogo
(1) Account registration information. When registering an account, we will ask you to provide corresponding personal information, including your name, account, password, email, contact phone number, etc.
(2) Personal contact information. When you contact us, provide us with opinions, suggestions or inquiries, participate in our online and offline activities, subscribe to marketing materials, etc., you can leave your contact information, including your name, company name, position, email, phone number, etc.
1.1.2 Information obtained during your interaction with us or use of our products and services
(1) Equipment and network information. We will collect relevant information about your device when using Hoogo products and services, such as device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, and other technical information that varies depending on the product.
(2) Interactive record information. This type of information will be directly submitted to us by you when you use our website, products or services, and interact with us. For example, the information requests you provide to us, including the query information you enter or the questions or information you provide to obtain customer service support. Your communication records, whether online or through phone calls, emails, or participation in online and offline activities.
(3) Log information. When you use Hoogo's products and services or view content provided by Hoogo, Hoogo will automatically collect and store necessary log information, such as service access time, page path visited, client IP address, event information (such as errors, crashes, restarts, upgrades), etc.
1.1.3 Third-party source information and public information
Where permitted by law, we may also obtain relevant data from public and commercial third parties or public sources, such as purchasing statistical data from other companies to support our services.
Hoogo may also collect and use non-identifying data. Non-identifying data refers to data that cannot be used to determine an individual's identity. For example, Hoogo will collect aggregated statistical data, such as website traffic. The purpose of Hoogo collecting this data is to understand how users use their website, products, and services. Through this, Hoogo can improve its services and better meet customer needs. Hoogo may, at its own discretion, collect, use, process, transfer or disclose non-identifying data for other purposes. We will do our best to isolate your personal information and non-identifying data, and use these two types of data separately. If personal information is mixed with non-identifying data, it will still be considered as personal information processing.
1.2 How Hoogo uses your personal information
We may use your personal information for the following purposes:
(1) Create an account. Customers interested in Hoogo products and services can create Hoogo accounts. This account can provide identity authentication and permission management to protect the security of Hoogo products and services when you use them; Contact you, send you important notifications, etc. To create an account, we will collect the personal information you provide to us, including your name, account number, password, email, contact phone number, and country or region you enter.
(2) Responding to your interactive request. When you visit our website, participate in online or offline activities, request changes or provide the information you have requested (such as marketing materials, white papers, subscription to electronic magazines for products or services), and contact us regarding any issues or product information (such as providing technical support, giving us opinions, suggestions, inquiries, etc.), we will collect the following information from you:
Data Item | Purpose | |
Contact Information | The name, email, phone number, address, company name, position, etc., you provided | Used for communication with you, such as sending you subscribed electronic magazines, responding to your inquiries, opinions, or suggestions about us, or sending you promotional gifts, etc |
Interaction Log | Your information requests, calls, emails, online and offline activity records, etc | In response to your requests, such as sending you the electronic magazine you subscribed to, receiving your opinions, suggestions, or inquiries about us, sending you promotional gifts, etc |
(3) Recommend relevant content, products, or services to you. Sending you information about products and services that you may be interested in with your consent; Inviting you to participate in Hoogo activities (including promotional activities), market research, or satisfaction surveys; Or providing personalized content and services to you when you visit online platforms such as websites and apps. We will collect the following information from you:
Data Item | Purpose | |
Contact Information | The name, email, phone number, company name, position, industry, etc., you provided | Used for communication with you, based on your consent, to send you relevant marketing information, invite you to participate in SciClone events, and promote products or services that you may be interested in |
Interaction Log | You record interactive behavior such as loading web pages, playing videos, downloading PDF files, and sharing on social media | Understand your concerns about our website or products in order to provide you with more accurate and appropriate information or services |
Equipment and network information | Device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, etc | Used to summarize and analyze the visit effects and statistical data of online platforms such as websites and apps, in order to continuously optimize your user experience |
If you do not wish to receive such information, you can unsubscribe at any time according to SMS prompts or other methods we provide.
(4) Other situations:
· Troubleshooting errors when you choose to send us error details.
· Protect the security of our products, services, and customers or users, and implement and improve our loss prevention and anti-fraud programs.
· Comply with and enforce applicable legal requirements, relevant industry standards, or our policies.
Based on the above purposes, we may collect the following relevant information from you:
Data Item | Purpose | |
Log Information | Service request time, request protocol type, client IP address, successful request status, requested resource path, client device information (such as device type, operating system type and version), etc | Fulfilling legal obligations, ensuring reliable and safe operation of products or services, and optimizing products and services, etc |
2. How does Hoogo use cookies and similar technologies
2.1 Cookie
To ensure the normal operation of the website, we sometimes store small data files called cookies on computers or mobile devices. Cookie is a plain text file stored on a computer or mobile device by a network server. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, site names, as well as some numbers and characters. With the help of cookies, websites can store data such as user preferences or items in their shopping baskets.
The purpose of using cookies by Hoogo is the same as that of most websites or Internet service providers, that is, to improve the user experience. With the help of cookies, websites can remember a user's single visit (using session cookies) or multiple visits (using persistent cookies). With the help of cookies, websites can save settings such as computer or mobile device language, font size, and other browsing preferences. This means that users do not need to reconfigure their preferences every time they visit. If a website does not use cookies, it will consider the user as a new visitor every time they open a webpage. For example, if you log in to a website and then go to another webpage, the website will not recognize you and you will be logged out again. Hoogo will not use cookies for any purposes other than those stated in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies saved on your computer, and most web browsers have a feature to block cookies. But if you do so, you will need to personally change the user settings every time you visit our website.
2.2 Website Beacons and Pixel Tags
In addition to cookies, we also use other similar technologies such as website beacons and pixel tags on our website. For example, the email sent by Hoogo to you may contain a click URL that links to the content of the Hoogo website. If you click on this link, Hoogo will track this click to help us understand your product and service preferences and improve customer service. A website beacon is typically a transparent image embedded in a website or email. By using pixel tags in emails, we can determine whether the email has been opened. If you do not want your activities to be tracked in this way, you can unsubscribe from Hoogo's mailing list at any time.
By using our website, you agree to the use of cookies, website beacons, and pixel tags as described above.
3. How does Hoogo disclose your personal information
Usually, Hoogo will not disclose your personal information to the public, except for the following scenarios:
(1) In cases where certain services are provided by authorized partners of Hoogo, Hoogo will share your personal information with such partners as described in this policy. For example, if we entrust our partners to handle hotlines, send emails, provide technical support on behalf of Hoogo, we will require our partners to only use your personal information to provide services on behalf of Hoogo;
(2) We may disclose personal information between affiliated companies of Hoogo, and we will only disclose your information within Hoogo's affiliated companies for specific, clear, and legal purposes, and only disclose information necessary for providing services. For example, when registering a Hoogo account, in order to avoid duplicate registrations, we need to verify the uniqueness of the intended account;
(3) Hoogo may also disclose your personal information to relevant law enforcement agencies or other government agencies in response to applicable legal requirements or legal procedures. In some jurisdictions, if Hoogo is involved in restructuring, merger, bankruptcy, and liquidation litigation, your personal information may also be disclosed to the counterparty.
(4) Hoogo will also disclose your data when there is a reasonable need, such as for the execution of contracts and when we believe it is necessary and appropriate to prevent bodily harm or property damage, or to investigate possible or actual illegal activities.
4. Your rights in personal information processing activities
You should ensure that all personal information submitted is accurate and error-free. Hoogo will make every effort to maintain the accuracy and completeness of personal information and update this data in a timely manner.
When required by applicable laws, you may (1) have the right to access and copy specific personal information we hold about you; (2) Request us to update or correct your inaccurate personal information; (3) Refuse or restrict our use of your personal information; (4) Request us to delete your personal information; (5) Request us to explain and clarify the rules for handling personal information. If you wish to exercise the relevant rights, please click here to provide us with online feedback. To ensure safety, you may need to provide a written request. We will verify your personal identity in accordance with local legal requirements. If we have reasonable grounds to believe that these requests are deceptive, unenforceable, or harmful to the privacy rights of others, we will refuse to process the requests.
When required by applicable laws, you also have the right to revoke your consent at any time when Hoogo processes your personal information based on your consent. However, revoking consent will not affect the legality and effectiveness of our processing of your personal information based on your consent prior to revocation, nor will it affect our processing of your personal information based on other appropriate legitimate grounds.
5. How does Hoogo protect and retain your personal information
Hoogo attaches great importance to the security of personal information. We adopt appropriate physical, management, and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss. For example, we will use encryption technology to ensure the confidentiality of data; We will use protection mechanisms to prevent data from being maliciously attacked; We will deploy access control mechanisms to ensure that only authorized personnel can access personal information; And we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information. We will do our best to protect your personal information, but please note that no security measures can be flawless.
We will retain your personal information for the period necessary to achieve the purposes stated in this policy, unless required or permitted by law to extend the retention period or permitted by law. Due to different scenarios, products, and services, the storage period of data may vary. The standards we use to determine the retention period include: the time required to retain personal information to achieve the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving product and service performance and quality, ensuring the security of systems, products, and services, responding to possible user queries or complaints, problem localization, etc; Do users agree to a longer retention period; Are there any special requirements for data retention in laws, contracts, etc. As long as your account is necessary for providing services to you, we will keep your registration information. You can also choose to cancel your account. After you cancel your account, we will stop providing products and services based on that account, and delete your corresponding personal information or anonymize it without special legal requirements.
6. How does Hoogo handle children's personal information
Our products, website, and services are primarily aimed at adults. Without the consent of parents or guardians, children (minors under the age of 14) are not allowed to create their own user accounts. For cases where personal information of children is collected with the consent of parents, we will only use or disclose this data when permitted by law, with the explicit consent of parents or guardians, or when necessary to protect the child. If Hoogo discovers that it has collected personal information of children without obtaining verifiable parental consent in advance, it will try to delete the relevant data as soon as possible.
7. Third-party providers and their services
To ensure a smooth browsing experience, you may receive content or network links provided by third parties (hereinafter referred to as "third parties") outside of Hoogo and its partners. Hoogo has no control over such third parties. You can choose whether to access links, content, products, and services provided by third parties.
Hoogo cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please refer to their privacy protection policies.
8. How can your personal information be transferred globally
Hoogo is a multinational company, which means that the personal information collected by Hoogo may be processed in the country/region where you use the product or service, in other countries/regions where Hoogo or its affiliates, subsidiaries or service providers, or business partners have institutions, or may be accessed from these countries/regions. The data protection laws in these countries/regions may vary. In such cases, Hoogo will take measures to ensure that the data we collect is processed in accordance with the requirements of this policy and applicable laws. When the personal information of data subjects located in the EU is transferred to countries or regions with equivalent data protection levels that are not recognized by the EU, Hoogo will use various legal mechanisms, such as signing standard contract terms approved by the European Commission or requesting your consent for cross-border transfer of personal information, or implementing security measures such as data anonymity before cross-border data transfer. You can obtain a copy of the EU standard contract terms by clicking here. The personal information collected and processed during our operations within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.
9. How to update this policy
Hoogo reserves the right to update or modify this policy from time to time. If our privacy policy changes, we will publish the latest version of the privacy policy here. If we make significant changes to our privacy policy, we may also send you change notifications through different channels, such as posting notices on our website or sending you separate notifications.
10. How to contact Hoogo
If you have any privacy complaints or questions, to contact the Hoogo Suzhou Headquarters. We will generally respond within fifteen working days. If you are not satisfied with our response, especially if our personal information processing behavior has harmed your legitimate rights and interests, you can also file a complaint or report to regulatory authorities such as cyberspace, telecommunications, public security, and industry and commerce.
Latest update date: May 2024
